Refund & Exchange Policy

At Faith Home, we want you to love what you bring into your space. If something is not right, this policy explains how returns, exchanges, and refunds work. By placing an order, you agree to the terms below.

Return & Exchange Window

• You may request a return or exchange within 3 days of receiving your order, in line with Saudi consumer protection regulations.
• Items must be unused, in their original condition, and with all tags and packaging intact.

Non-Returnable Items

• Custom or made-to-order pieces produced to your specifications.
• Items that have been used, washed, or damaged after delivery.
• Sale or clearance items, unless faulty.

How to Request a Return or Exchange

• Contact us within the return window with your order number and the reason for the return.
• We will confirm eligibility and guide you through the next steps.
• Do not send items back before receiving our confirmation.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval of your refund.
• Approved refunds are issued to your original payment method within a reasonable processing period.
• Original shipping fees are non-refundable unless the item was faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us immediately. We will arrange a replacement or full refund, including any return shipping costs, at no expense to you.

Return Shipping

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Contact Us

For any returns, exchanges, or refund questions, contact us at:
Email: [email protected]
Store: Faith Home — faithhome.sa